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Clinically Lean – “Cutting the Crap”

Abstract

Proponents of Lean Philosophy believe that successful businesses must reduce waste in working time and resources to a minimum, and maximise their use in productive work. The productive work of the Acute Medical Unit is to provide effective clinical management to a daily cohort of acutely ill patients. Many Clinicians are cynical about Lean. In this article, Dr Caldwell discusses how many clinicians complain of too much crap in the workplace, which gets in the way of swift, safe high quality clinical care. He argues that “Cutting the Crap” in the Acute Medical Unit is entirely consistent with Lean approaches to management of complex systems.

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Should systematic risk assessment and immediate intervention of the acutely ill patient replace the traditional management paradigm?

The outcome of the traditional diagnostic history and physical depends entirely on the availability, ability and diligence of an individual doctor. An alternative is a team-based approach that performs the following tasks: a focused assessment, monitoring of the response to initial treatment, and then determining what further management is appropriate (calling for urgent help if it is required). This concept is based on risk prediction rather than diagnosis, and is captured by the mnemonic FAITH3 (Focused Assessment, Initial Treatment, hAssessing response, calling for Help and Handing over care).

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Viewpoint: Norovirus Outbreak on the AMU – A Lesson In Shared Clinical Leadership

Introduction

Three times a year, the first Wednesday of the month heralds a changeover of junior doctors within our hospital. This year, the first Wednesday in December provided a different kind of challenge. The voice on the phone confirmed the words that no one wanted to hear: “You have three confirmed cases of Norovirus and you have to close to new admissions”.

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Viewpoint: Management of the patient with an ‘incidentally’ raised troponin

Abstract

Troponin assays are a valuable tool in early risk stratification of patients with ischaemic sounding chest pain. However, troponin is often measured outside of this clinical context. The finding of a raised troponin value may be misinterpreted as an acute coronary syndrome leading to unnecessary and sometimes dangerous anticoagulation. This article looks at some of the considerations which need to be made when interpreting the significance of a raised troponin value.

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Quality Improvement and Acute Medicine

The quality of care in AMU has a significant and disproportionate impact on hospital outcomes. Early expert involvement reduces mortality and reduces the risk of hospital associated harm by shortening length of stay.1,2 Sensitive communication during the frightening initial phase of hospital admission can enhance patient and family experience and reduce anxiety.3,4 The inception and development of Acute Medicine as a specialty has done a great deal to improve the early hours of hospital care, but there is still room for improvement. The professionals who work in AMUs are good at delivering excellent care to the patient in front of them, but an extra step is needed to ensure reliable performance, with every patient getting every item of care that they need, whatever the time, day or night. It can be frustrating and difficult to make the changes needed to achieve this and it requires skills that do not ‘come as standard’ in the current medical or nursing curriculum.

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The 4 hour emergency access target – a patient journey

During the late nineties it was not uncommon for patients to wait over 12 hours for admission to hospital and there were isolated reports of patients waiting between 24 and 48 hours on trolleys in accident and emergency and sometimes in corridors. My interest in this problem and the long delays experienced by patients in Emergency Departments in the UK developed during early work with the Modernisation Agency.

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The NICE Guideline on chest pain of recent onset: What does it mean for the Acute Physician?

The long-awaited guideline from the National Institute for Health and Clinical Excellence (NICE) for the management of chest pain of recent onset has now been published. This provides detailed recommendations for the management of patients with chest pain of possible or likely cardiac origin. This clarity should be welcomed by Acute Physicians who have seen a significant increase in emergency referrals to hospital, of which up to 25% in our practice are patients with chest pain. The guidance aims to help and support healthcare professionals to direct their patients into the appropriate referral stream.

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Are the skills of neurological assessment in need of resuscitation?

Abstract

The aim of this paper is to outline the background to several recent papers which highlight deficiencies in acute neurological care- all of which highlight (to differing degrees) issues in relation to neurological assessment with some proposed solutions. Given that 10% of acute emergency admissions are for neurological conditions (up to 20% if stroke included), this should be of concern to all acute medical physicians.

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Over-diagnosis and other crises facing evidence-based medicine

Introduction

There is a crisis in ‘evidence-based medicine’ (EBM). Reviewers and meta-analysts have become aware that much of their work may be futile because some investigators only publish selected results that favour their own point of view. Such reviews can only be reliable if there is access to all the raw data or if everyone is compelled to publish ‘negative’ results too. This is proving difficult and controversial. The latest example is dabigatran, which was hailed as a safe advance that needs no coagulation monitoring. It seems that the reduced frequency of bleeding if there is coagulation monitoring was not reported. There is also widespread uncertainty about the thresholds for treatment. This has been highlighted in the ‘over-diagnosis campaign’ to address a concern that many patients are subjected to harm without much benefit. Many see the problem as one of vested interest e.g. where those who gain from supplying a treatment will tend to advocate a low threshold for treating whereas those who wish to reduce costs or effort prefer to set high thresholds. The evidence needs to support what is best for the patient and gathered by those who care for them e.g. acute medicine physicians.

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Can someone call my PA?

Abstract

The aim of this paper is to outline the background of the Physician Associate (known in the USA as physician assistant1) role in the USA and follow its recent journey to the UK where it is becoming a rapidly developing new healthcare role. Through the use of two case studies from UK Hospital Trusts who are currently utilising Physician Associates (PAs) in their workforce we describe the implementation and development opportunities for the role, with particular reference to their role in Acute Medicine teams of the future.

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