Deysha Ratnasingham

Abstract

Introduction:The Society for Acute Medicine Benchmarking Audit (SAMBA) is an annual national audit in the UK.

Methods:In SAMBA 2015 patient feedback questionnaires were introduced to help measure the quality of patient experience on Acute Medical Units (AMUs) over a 24-hour period on 25th June 2015.

Results: 55 AMUs submitted data on 945 patients, of these 824 (87.2%) would be extremely likely or likely to recommend the AMU. Patients below the age of 50 were less likely to recommend the admitting unit (p<0.013). Positive comments were three times more common than critical comments (976 vs 323). Categories of staff attitude, quality of communication, timeliness of care and catering were dominant themes. Conclusion:This survey has identified key themes for patients being managed on an AMU that can be used to guide future innovations.